![]() ![]() “We are all emotional beings just by virtue of being human, and we can’t separate from that at work,” says Craemer. Traditionally workers have been expected to keep a lid on their feelings in the workplace, even though this might not be a fully realistic expectation. It may be a challenging mindset transition, yet the benefits can be profound, increasing morale, productivity, wellbeing and personal influence – all traits employers are demanding now, more than ever. In general, working in an emotionally intelligent way may mean taking a different approach – instead of putting your head down and prioritising to-do lists or productivity goals, it means putting human relationships and our own and others’ feelings first. “It's your EQ that enables you to be effective in your role, get promoted and do well in the workplace.” “How you deal with conflict and setbacks, how you encourage people when they’re down, your ability to negotiate or get things done – all of those things touch on emotional intelligence,” adds Mark Craemer, a US-based organisation-development consultant, leadership coach and author of Emotional Intelligence in the Workplace. “Work gets done through people, and if you're unable to work with your own and other’s emotions, it becomes very difficult to get things done productively and sustainably.” ![]() “Fundamentally, work is about the quality of our relationships,” says UK-based Amy Bradley, an adjunct professor of management and leadership at Hult International Business School in Massachusetts, and author of The Human Moment. This range of competencies encompasses our ability to understand and manage our own and others’ feelings, then use this knowledge to build positive, productive connections. Leaders are increasingly looking for ‘emotional intelligence’, also known as ‘EQ’. However, to succeed at work, either personally or as part of a team, an entirely different skill set is coming to the fore. Workers are trained to trumpet technical skills and personal achievements on their resumés, and talk them up in job interviews. ![]()
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